ChatBOT for Banking Services

Ever since I started tracking Bots, I was very fascinated and excited to see domain-specific use cases that are genuinely helpful. I always had a crave for innovativeness and digital transformation, which made me to move from main stream application development to mobile application development almost half a decade ago, this urge has made me to derive a use-case for banking solutions, and here is my first ChatBot for banking solutions, unlike other chatbots which can perform only non-financial transactions, I took a giant leap (very calculated) by training and executing the BOT to perform a financial transaction in par with banking security norms.

My chatBot is capable of performing local and international transfers in almost all major currencies.

It also gives the flexibility of withdrawing cash from our ATMs through banks unique without card cash withdrawal feature. The power packed combination of transferring money to beneficiaries and withdrawing money for self, has been well received by my customers, and I see increase in BOT transactions. No wonder this has given our customers to do banking any time any where with a personal touch. Along with this financial transactions BOT is also capable of responding users on queries of accounts information, and their recent transactions as applicable.

In order to give this digital excitement to every one including non-banking customer, have trained BOT to accept registration from Non-Banking customers as well, as long as they have valid local mobile number. A Non-Banking customer can view the products and services and enroll to them online to experience the full benefits of the BOT.

It is just a start and there is lot more to achieve, industry is already moving towards the higher end technologies like human less branches, personalized offers through BigData and all. There is a transformation of this industry from Branch banking to SMS banking to IVR banking. Then came the internet era giving path to Internet Banking, and the smart phone era leading to Mobile Banking. We are stepping into Artificial Intelligence (AI) era, BOTs, humanoids are the future, and I just took a step towards it.